1) Personal data we collect

Depending on how you interact with the Site, we may collect:

• Order & account data: name, email address, phone number (if provided), billing/shipping address, order details, and customer service communication.
• Payment data: payment status/confirmation and limited payment information provided by payment providers. We do not store complete card numbers.
• Device & usage data: IP address, browser/device information, time zone, pages viewed, referral/source information, and how you interact with the Site.
• Marketing data: newsletter sign-up data and preferences (if you subscribe), and engagement (opens/clicks) where applicable.
• Reviews: if you leave a review, we may process your name (or nickname), review content, rating, and any photos/videos you submit.

2) Cookies, pixels and similar technologies

We use cookies and similar technologies (such as pixels/tags) to operate the Site, remember preferences, measure performance, and (where enabled) support marketing. Where required by law, we ask for your consent before using non-essential cookies/pixels (analytics/marketing). You can withdraw consent or change your choices at any time via cookie settings.

3) Purposes and legal bases (why we process data)

We process personal data for the following purposes:

• Order processing & delivery: processing payments, shipping, confirmations, returns — necessary for the performance of a contract.
• Customer support: handling questions, complaints, returns — contract and/or legitimate interests.
• Fraud prevention & security: screening for fraud, preventing abuse, securing the Site — legitimate interests.
• Legal and tax obligations: accounting, invoices, compliance — legal obligation.
• Email marketing (Klaviyo): sending newsletters and offers — consent where required and/or legitimate interests where permitted; you can opt out anytime.
• Analytics and advertising pixels: measuring campaigns and improving marketing effectiveness — consent where required for cookies/pixels.

4) Who we share data with (recipients)

We share personal data only as needed with:

• Shopify (our e-commerce platform, hosting and order processing).
• Payment providers shown at checkout (to process payments securely).
• Shipping & logistics partners (e.g., DHL/FedEx or local partners) to deliver your order and provide tracking.
• Klaviyo (email marketing and customer communication, if you subscribe or if permitted for transactional emails).
• Loox (reviews and user-generated content, if you submit a review).
• Advertising partners (only if you accept marketing cookies): Meta (Facebook/Instagram), TikTok, Snapchat, Pinterest, and similar tools to measure ads and (where enabled) show relevant advertising.
• IT/security and support tools we use to run the Site (only where necessary).
• Authorities where required by law (lawful requests).

5) Advertising and your choices

If you accept marketing cookies, our advertising partners may collect information through cookies/pixels to help measure ad performance and (where enabled) show ads that may be more relevant. You can:

• Change cookie preferences anytime via cookie settings on our Site.
• Unsubscribe from marketing emails via the unsubscribe link in our emails.
• Use opt-out tools provided by advertising platforms (for example Meta/Google/TikTok/Snap/Pinterest) where available.

6) International transfers

Some service providers (including advertising and email tools) may process data outside the European Economic Area (EEA), including the United States. Where required, appropriate safeguards are used (for example contractual protections) to protect personal data.

7) Data retention

We keep personal data only as long as necessary for the purposes described above, including:

• Orders & invoices: kept as required by tax/accounting laws (typically up to 7 years).
• Customer service: kept as long as needed to handle your request and reasonable follow-up.
• Marketing subscriptions: until you unsubscribe/withdraw consent.
• Cookies/pixels: retained according to the cookie lifetimes and your cookie choices.
• Reviews: kept as long as the review is published, unless you request removal where applicable.

8) Your rights (EEA/UK and similar laws)

Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, and to object to certain processing. Where processing is based on consent, you can withdraw consent at any time.

To exercise your rights, contact: info@mattiepro.com.

You also have the right to lodge a complaint with the Dutch supervisory authority: Autoriteit Persoonsgegevens.

9) Automated decision-making

We may use automated tools to help detect potentially fraudulent transactions. Where a transaction is flagged, the final decision may involve human review.

10) Minors

The Site is not intended for children under 16, and we do not knowingly collect personal data from children.

11) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

12) Contact

Email: info@mattiepro.com
Mail: Topmetics B.V. (Mattie Professional), Cairostraat 127, 3047BB Rotterdam, The Netherlands